Refund policy

We hope you won't change your mind, but should you do, you have up to 28 days to return your BIG BAG and request a refund. Simply contact our customer service team and return your unused, folded BIG BAG to us in the same manner as when you received it. Please note that the cost of returning the BIG BAG will be at your expense. Upon receipt, we will refund you in full.

As for pick-up orders, these can only be canceled up to 5 working days before the pick-up date communicated to you, and a maximum of 2 working days after your order.

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